Complaints

At My Private Chemist, it is our utmost priority to offer world-class services reliably at a price our clients are happy with. We set the highest standard for ourselves but we are only human and even we make mistakes at times. The first step in solving a problem is realising there is one. So, get in touch with us. Your feedback matters and we take it very seriously to resolve it as soon as possible. In the unlikely event that the problem is not resolved, you can lodge a formal complaint. All you need to do is fill in our complaints form and send it us via email or post. We aim to respond within 48 hours.